Effective Date: 11-11-2023
Welcome to Real Time Auditors and Consultants (“we,” “us,” or “our”). By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Overview:
1.1 Scope of Services: Real Time Auditors and Consultants, a distinguished accounting firm with its main office situated in the vibrant city of Dubai, operates across the United Arab Emirates (UAE). We specialize in providing a comprehensive suite of professional services tailored to meet the diverse needs of our clients. Our service offerings include Accounting & Bookkeeping, Audit & Assurance, Business Consultancy, Corporate Tax, Excise Tax, and VAT Services.
1.2 Engagement Agreement: Real Time Auditors and Consultants work on a project basis, and the specific services to be rendered are detailed in a formal Engagement Agreement. This document serves as the contractual foundation, outlining the scope of services, associated fees, and the anticipated duration of the engagement.
1.3 Customized Solutions: Recognizing the unique requirements of each client, our approach is flexible and adaptive. We collaborate closely with clients to understand their business intricacies, ensuring that our services are tailored to address specific challenges and capitalize on opportunities.
1.4 Ethical Standards: Real Time Auditors and Consultants adhere to the highest ethical standards in the provision of our services. Our commitment to integrity and transparency underscores every aspect of our professional conduct, fostering a relationship of trust with our clients.
1.5 Communication: Effective communication is essential for a successful client-professional relationship. Real Time Auditors and Consultants commit to maintaining open lines of communication, ensuring that clients are informed about the progress of their engagements, any challenges encountered, and potential solutions.
2. Client Responsibilities:
2.1 Accurate Information: Clients play a pivotal role in the successful execution of our services. It is imperative that clients provide accurate and complete information, as the efficacy of our deliverables is contingent on the data we receive. Any delays or errors stemming from inaccurate information will not be the responsibility of Real Time Auditors and Consultants.
2.2 Timely Cooperation: Timely collaboration is essential for the smooth delivery of our services. Clients are required to cooperate with our team, furnishing all necessary documentation and information promptly to facilitate a seamless workflow.
2.3 Client Representation: Clients acknowledge that they have the authority to engage Real Time Auditors and Consultants on behalf of their organization and that they are authorized to provide access to the information necessary for the provision of services.
2.4 Conflict Resolution: In the event of any disputes or disagreements, clients are encouraged to engage in good faith discussions with Real Time Auditors and Consultants to resolve issues amicably. If resolution proves challenging, the parties may explore alternative dispute resolution mechanisms.
3. Fees and Payment:
3.1 Transparent Fee Structure: Our fees are transparent and are communicated clearly in the Engagement Agreement. The fee structure is determined based on the scope and complexity of the services required by the client.
3.2 Invoicing and Payment: Invoices will be issued as per the agreed-upon schedule outlined in the Engagement Agreement. Clients are expected to make payments promptly, adhering to the specified terms. Late payments may incur additional charges, and Real Time Auditors and Consultants reserve the right to suspend services for overdue accounts.
3.3 Scope Adjustments: In the event of any modifications to the scope of services, fees may be adjusted accordingly. Clients will be informed of such adjustments in a timely manner, and mutual agreement will be sought before implementing any changes.
3.4 Payment Methods: Real Time Auditors and Consultants accept payments through various methods, including bank transfers and other electronic means. The details for payment will be specified in the invoice.
4.1 Data Security: Real Time Auditors and Consultants prioritize the security and confidentiality of client information. All client data, including financial records and business strategies, will be treated with the utmost confidentiality.
4.2 Exceptions: Confidentiality obligations do not apply to information required to be disclosed by law or regulatory authorities. In such instances, Real Time Auditors and Consultants will notify the client promptly, unless prohibited by law.
4.3 Data Retention: Real Time Auditors and Consultants will retain client information for a reasonable period after the conclusion of the engagement, as required by regulatory standards. Clients may request the destruction or return of their data after the retention period.
4.4 Third-Party Disclosures: Real Time Auditors and Consultants may engage third-party service providers for specific aspects of service delivery. In such cases, appropriate confidentiality agreements will be in place to safeguard client information.
5. Quality of Service:
5.1 Professional Standards: Real Time Auditors and Consultants adhere to the highest professional standards in the provision of our services. Our team of skilled professionals is committed to delivering accurate, timely, and high-quality services.
5.2 Continuous Improvement: We value client feedback and are committed to continuous improvement. Clients are encouraged to provide feedback on our services, and we will take appropriate measures to address any concerns promptly.
5.3 Service Delivery Timeline: Real Time Auditors and Consultants will make reasonable efforts to adhere to agreed-upon timelines. However, unforeseen circumstances or changes in the scope of services may impact delivery timelines. Clients will be notified promptly of any anticipated delays, and alternative solutions will be explored.
5.4 Emerging Trends: Real Time Auditors and Consultants commit to staying abreast of industry developments, regulatory changes, and emerging trends that may impact our clients. We will proactively communicate relevant information to clients to ensure they are well-informed and can make strategic decisions.
6. Termination of Services:
6.1 Mutual Agreement: Either party may terminate the engagement by providing written notice to the other party. The notice should include the reasons for termination and the effective date. Real Time Auditors and Consultants will work to conclude outstanding services in an orderly manner.
6.2 Outstanding Payments: In the event of termination, any outstanding payments for services rendered up to the termination date must be settled promptly in accordance with the payment terms outlined in the Engagement Agreement.
6.3 Transfer of Records: Upon termination, Real Time Auditors and Consultants will provide clients with their records and any relevant documentation in a timely manner. Clients may incur reasonable administrative fees associated with the transfer of records.
6.4 Transition Assistance: Real Time Auditors and Consultants may, at the client’s request and subject to mutual agreement, provide assistance during the transition period to facilitate the handover of responsibilities to an alternative service provider.
7.1 Limitation of Liability: Real Time Auditors and Consultants’ liability is limited to the fees paid for the specific service in question. We are not liable for any indirect, consequential, or special damages arising from the provision of our services.
7.2 Insurance: Real Time Auditors and Consultants maintain professional liability insurance to cover potential claims arising from our services, up to the limits specified in our insurance policy. Clients are encouraged to seek independent legal advice regarding additional insurance coverage if deemed necessary.
7.3 Notification of Claims: In the event of a claim, clients must notify Real Time Auditors and Consultants promptly. Failure to provide timely notice may impact the ability to address the claim effectively.
8. Governing Law:
8.1 Jurisdiction: These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the Dubai courts.
8.2 International Clients: For international clients engaging our services, these terms and conditions will be interpreted in accordance with the laws of the United Arab Emirates. Any international treaties governing the provision of services will be considered.
8.3 Regulatory Compliance: Real Time Auditors and Consultants commit to complying with all relevant laws and regulations governing our services. Clients are responsible for ensuring that the engagement is in compliance with their local laws and regulations.
9.1 Changes to Terms: Real Time Auditors and Consultants reserve the right to amend these terms and conditions. Clients will be notified of any changes, and the revised terms will apply to future engagements.
9.2 Notification of Changes: Clients will be notified of any changes to the terms and conditions via email or other means of communication. Continued engagement with our services after receiving notification constitutes acceptance of the revised terms.
9.3 Negotiation of Changes: In the event that clients have concerns or objections to proposed changes in the terms and conditions, they are encouraged to engage in good faith negotiations with Real Time Auditors and Consultants to reach a mutually agreeable resolution.
10. Force Majeure:
10.1 Definition: Real Time Auditors and Consultants shall not be liable for any failure or delay in the performance of our obligations if such failure or delay is due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, or government regulations.
10.2 Communication: In the event of a force majeure event, Real Time Auditors and Consultants will make reasonable efforts to communicate the circumstances and any impact on the provision of services to the client. The parties will work collaboratively to mitigate the effects of the force majeure event.
11. Miscellaneous Provisions:
11.1 Entire Agreement: These terms and conditions, along with the Engagement Agreement, constitute the entire agreement between Real Time Auditors and Consultants and the client. Any prior agreements, whether written or oral, are superseded by these terms.
11.2 Waiver: The failure of either party to enforce any provision of these terms and conditions shall not be construed as a waiver of such provision or the right to enforce it at a later time.
11.3 Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.4 Independent Contractor: Real Time Auditors and Consultants operate as independent contractors. Nothing in these terms and conditions shall be construed to create a partnership, joint venture, or agency relationship between Real Time Auditors and Consultants and the client.
11.5 Assignment: Clients may not assign their rights or obligations under these terms and conditions without the prior written consent of Real Time Auditors and Consultants. Real Time Auditors and Consultants may assign these terms and conditions to a successor or acquirer of the business.
11.6 Notices: All notices and communications under these terms and conditions shall be in writing and sent to the respective addresses provided by the parties. Notices may be delivered in person, by mail, or electronically.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions, please contact us for clarification.
Thank you for choosing Real Time Auditors and Consultants for your accounting and consultancy needs.
Real Time Auditors and Consultants